Our Policies

SierraSnowSoaps is committed to delivering the best care and service I can to you, our customers. I know and understand every single ingredient in the products I offer for sale. Shipping charges will be calculated when you complete your order. If the product(s), less than 25% used, does not meet your expectations I will refund your money. Shipping charges will not be refunded. Authorized returns only can be refunded, please email me with the reason for your return so that I may make appropriate arrangements. Refunds will be issued only after I have received the returned product.

Ordering 

At this time, customers may order from the secure online shopping cart, or submit an order via e-mail, regular mail, or telephone. Please be sure all payment and shipping information are accurate. If a shipment is made to an incorrect address supplied by the customer, the customer is responsible for reshipping costs if the shipment is returned to me . Sorry, orders cannot be shipped internationally at this time.

Accepted Forms of Payment   

SierraSnowSoaps processes credit card payments (Visa, MasterCard) through a secure online server. No order is processed before SierraSnowSoaps receives full payment.

Payment by Check                                                                                                                               

For face-to-face transactions, email, or mail orders, I will accept cash, money orders or personal checks. I accept checks, but checks must clear the customer's bank first before an order is shipped. This may add four to ten business days to the order, in addition to the time it takes for the customer's payment to travel through the mail system. SierraSnowSoaps may waive this waiting period for known and established customers.

Confirmation of Web Site Orders                                                                                                              

Once I have received your completed order and encrypted credit card information through our online ordering system I will respond with an e-mail confirmation and receipt for your order. I will  advise if there are any unseen delays in fulfillment. As my products are made by hand, there may be the occasional delay in shipping.

Shipping                                                                                                                                           

Shipping will be fulfilled by Priority Mail. Delivery times are dependant on the mail service. Orders placed by local customers will be hand-delivered. Shipping costs are calculated automatically by the shopping cart for all orders; local customers should mail or email their orders to avoid shipping charges.

Shipments to Multiple Addresses                                                                                                               

If a customer wishes to mail an order to more than one address, a separate order must be placed for each address. Shipping charges will be calculated for each package separately.

Return Policy and Damage Claims                                                                                                   

Credit for shipping, merchandise, or any charge will not be given for unauthorized returns. If you believe an error was made with your order, please contact me with the details within seven days of receiving the order . I pride myself on the quality of my products, and SierraSnowSoaps is committed to satisfying all of its customers. I want you to be happy with your purchases, and I want you to come back for more! Remember, my handmade items are all individual and unique; color, size, etc. may not be exactly the same, and this is to be expected. I will do my best to rectify any problems you might have with your order. Your order will be packaged with great care; however, SierraSnowSoaps cannot be held responsible for damage to packages in transit.

Returned/Refused Packages                                                                                                                    

If a customer does not claim a package from the shipper after a delivery attempt is made, or if the customer refuses a shipment, and the shipper returns the package(s) to SierraSnowSoaps, the customer is responsible for paying additional actual shipping charges to reship the package. If the customer refuses to pay additional shipping charges, the order will be cancelled, and the customer will receive a refund of the amount of the order (less originally quoted shipping charges). Refunds will be made only after SierraSnowSoaps receives the returned package(s) .

Questions?                                                                                                                                                      

If you have a question about how my products are made or about how best to order from our website, I am here to help. Please call, email me with your questions! I will respond as soon as possible to help you with your concerns.

Business Hours                       

As a home-based business, the phones and email cannot be monitored 24 hours a day, 7 days a week. I am sometimes away from the telephone or computer, but I do check in frequently!

Privacy Policy                                                                                                                              

SierraSnowSoaps has respect for the privacy of its customers. I will not share your personal information. Customer information submitted through the secure shopping cart will be used for processing a customer order and for customer contact. Customer credit card and personal information is collected using a SSL secured server, for your protection and mine.

Samples                                                                                                                                             

SierraSnowSoaps does not honor requests for free samples. Trial sizes are available for purchase in many products. Sample packages of our soaps and bath and body items are available for a small fee, please email for information. Orders for samples will include tax and shipping charges as appropriate.

Thank you for your business.

SierraSnowSoaps